Returns and refunds
We want you to be satisfied with every purchase on I LOVE SHOPPING (ilsshop.com). If an item is not right for you, you can return it: returns are free.
1. You have 30 days to return it
You can return products within 30 days of receiving your order, even without a reason (you changed your mind, the size is wrong, you don't like it). To meet the deadline, simply send us your return request within 30 days. The rights provided for by the Consumer Code (14-day right of withdrawal and legal guarantee of conformity) always remain valid.
2. Free returns
The return shipping cost is our responsibility: after you submit your request, we will email you a prepaid shipping label to print and attach to the package. There are no handling or restocking fees.
3. Product condition
- The product must be new: unused, unwashed, and undamaged.
- It must be returned in its original packaging, with all labels and seals intact.
- Include the receipt or order number in the package.
For hygiene reasons, underwear and swimwear that have been opened or have had their seal removed cannot be returned.
4. How to return an item
- Write to store.iloveshopping@gmail.com with the order number and the products you wish to return (if the product is defective or damaged, attach a photo).
- You will receive our confirmation along with the prepaid shipping label.
- Pack the product and ship it to: I LOVE SHOPPING, Via Tardio snc, 71016 San Severo (FG), Italy.
5. Refund
When we receive and inspect the return, we will notify you by email. The refund of the product price will be issued to the original payment method within 10 business days (the time it takes for the credit to appear may depend on your bank). The shipping costs of the original order will be refunded in the event of a full withdrawal within 14 days or if the product is defective, damaged, or non-compliant.
6. Defective, damaged, or incorrect products
If you receive an item that is defective, damaged, or different from the one you ordered, contact us immediately: we will replace it or refund you at no cost to you.
7. Exchanges
To exchange an item (for example, for a different character or size), return the first item free of charge and place a new order for the one you want.
If you have any questions, write to us at store.iloveshopping@gmail.com.